Terms & Conditions

01About us

B Star Fuzion LLC ("B Star Fuzion", "we", "us") provides premium, charcoal-free shisha service, equipment and trained hosts for hotels, restaurants, lounges and private events in the United Arab Emirates.

02Age requirement

Our shisha services are for adults only. Guests must be at least 18 years old. Our hosts may ask for valid photo ID and will refuse service to anyone under 18 or who cannot provide proof of age.

03Bookings & quotes

Quotes are valid for 14 days and are based on the date, location, guest numbers, duration and services you give us. A booking is confirmed only once we have confirmed it in writing and received full payment.

If event details change, including guest numbers, timings or location, the price may change. We will always confirm any change with you before the event.

04Payment

• Full payment is required at the time of booking to secure any event or catering date.
• Dates are not reserved until full payment has been received.
• Venue partnership and service agreements are invoiced on the terms set out in the agreement.
• Prices are in UAE dirhams (AED) and are subject to VAT where applicable.

05Cancellations & changes

• Cancellations made more than 7 days before the event: full refund of the amount paid.
• Cancellations made 72 hours to 7 days before the event: 50% of the amount paid is refunded.
• Cancellations made less than 72 hours before the event: no refund.

You may move your booking to a new date once, free of charge, if requested at least 72 hours in advance and subject to availability. If we must cancel for reasons within our control, you will receive a full refund of all amounts paid.

06Equipment & damage

Our shishas, electronic heads and accessories are premium pieces and remain the property of B Star Fuzion unless purchased. Guests and clients are responsible for any loss of, or damage to, our equipment during use, beyond normal wear, and replacement or repair costs may apply.

Equipment must only be handled, refilled and adjusted by our hosts.

07Venues & event requirements

For events, the client is responsible for making sure the venue permits shisha service and for obtaining any venue approvals. Our electronic heads do not use charcoal, but they still require a safe, stable surface, suitable space and, where needed, access to power. We may decline to operate where conditions are unsafe.

08Health & safe use

Shisha contains tobacco, and tobacco use carries health risks. Our charcoal-free heating removes charcoal combustion from the heat source; it does not make shisha safe or risk-free. Shisha is not recommended for anyone who is pregnant or has heart, lung or other medical conditions. Guests use shisha at their own discretion.

09Guest conduct

Our hosts may pause or end service if a guest behaves in an unsafe or abusive way, tampers with equipment, or appears unwell or intoxicated. No refund is due where service is stopped for these reasons.

10Equipment purchases

Anima, Shisha Original and electronic head purchases are priced on request. Items are covered by the manufacturer's warranty where one applies. Unused items in original packaging may be returned within 7 days of delivery; used items cannot be returned for hygiene reasons unless faulty.

11Liability

We take care to deliver a safe, professional service. To the extent permitted by law, we are not liable for indirect or consequential losses, or for loss or damage caused by guests' misuse of equipment or failure to follow our hosts' instructions. Our total liability for any booking is limited to the amount paid for that booking. Nothing in these terms limits liability that cannot be limited under UAE law.

12Photos & content

We may photograph our setups, without identifiable guests, for our portfolio and social media. If you would prefer we do not photograph your event, please tell us when booking.

13Privacy

We use the contact details you share with us only to handle your enquiry, booking and service, and we do not sell them to third parties. You can ask us to update or delete your details at any time. See our Privacy Policy for full details.

14Governing law

These terms are governed by the laws of the Emirate of Dubai and the federal laws of the United Arab Emirates. Any dispute will be handled by the courts of Dubai.

15Changes & contact

We may update these terms from time to time; the version on this page at the time of your booking applies to that booking.

Questions? Contact us at info@bstarfuzion.com or +971 58 800 2478. B Star Fuzion LLC, Dubai, United Arab Emirates.