Privacy Policy

01Introduction

At B Star Fuzion L.L.C S.O.C ("B Star Fuzion", "the Company", "we", "us" or "our"), we recognise that privacy, discretion and confidentiality are essential to a professional business relationship.

We are committed to respecting and protecting the personal information entrusted to us by our website visitors, customers, event guests, hospitality partners, suppliers and business associates. We keep it simple: we only ask for what we need to plan and deliver our services, and we never sell your details.

This Privacy Policy explains how we collect, use, store, disclose and protect personal information in connection with our website, business communications and services. Our practices are intended to comply with applicable data-protection legislation in the United Arab Emirates, including Federal Decree-Law No. 45 of 2021 Regarding the Protection of Personal Data, where applicable.

By using our website or communicating with us, you acknowledge that you have been informed of the practices described in this policy. Where consent is legally required, we will request it separately.

02Information we collect

Depending on how you interact with us, we may collect the following personal information:

Personal and contact information

• Full name
• Email address
• Telephone or mobile number
• Company name and professional position
• Business address
• Information you choose to share in enquiries or correspondence

Event and booking information

• Event date, time and location
• Number of guests
• Flavours, packages and setup you choose

Business and commercial information

• Partnership enquiries and hospitality venue information
• Commercial requirements and service preferences
• Quotations, proposals and contractual correspondence
• Transaction and payment records, where applicable

Technical information

• Internet Protocol (IP) address
• Browser type, device and operating system
• General location derived from technical data

Communications

We may keep communications exchanged by email, telephone, WhatsApp Business and other authorised channels for legitimate business, administrative, contractual and customer-service purposes.

We do not intentionally request personal information that is unnecessary for the relevant purpose.

03Our website

You can browse our website without giving us any personal information. There are no accounts or sign-ups.

• When you place a catering order or tap a contact button, the website opens WhatsApp, your email app or your phone with your details filled in. Nothing is sent to us until you send that message yourself.
• Your browser remembers a few small preferences on your own device, such as your language choice. These stay on your device and are not sent to us.
• At present, our website does not use advertising or analytics cookies or other tracking technologies.

04How we use your information

We process personal information for legitimate, specified business purposes, including:

• Responding to enquiries and requests for information
• Preparing quotations, proposals and commercial agreements
• Confirming, planning and delivering bookings and services
• Communicating with prospective and existing hospitality partners
• Processing payments and maintaining financial records
• Maintaining website and information security
• Investigating suspected fraud, misuse or unauthorised activity
• Complying with legal, regulatory, licensing and contractual obligations
• Sending marketing communications where permitted by applicable law

We will not use personal information for unrelated purposes without an appropriate legal basis or any required additional consent.

05Legal basis for processing

Where required by applicable data-protection law, we process personal information on an appropriate lawful basis. Depending on the circumstances, this may include:

• Your consent, where required
• Processing necessary to enter into or perform a contract
• Compliance with legal or regulatory obligations
• Other lawful grounds recognised by applicable data-protection law

Where we rely on consent, you may withdraw it in accordance with applicable law. Withdrawal does not affect processing lawfully carried out before it.

06Confidentiality of business relationships

We understand the importance of confidentiality when working with luxury hotels, restaurants, resorts, lounges, private establishments and commercial partners.

Information exchanged during commercial discussions, including proposals, operating arrangements, pricing and partnership correspondence, is handled with appropriate discretion. We do not disclose confidential business information to unrelated third parties except where authorised, legally required or reasonably necessary for the relevant business relationship.

Specific confidentiality obligations may also be governed by separate non-disclosure agreements or commercial contracts.

07Sharing of personal information

B Star Fuzion does not sell or rent personal information. We may share relevant information with trusted third parties where reasonably necessary for legitimate business purposes, including:

• Website hosting and infrastructure providers
• Email and business communication platforms
• Payment processors and financial institutions
• Professional advisers, including legal and accounting professionals
• Technology and IT service providers
• Government authorities and regulators where disclosure is legally required

Where appropriate, we require service providers to protect personal information and use it only for authorised purposes. We do not allow them to use it for their own marketing.

08Services we rely on

Some everyday services see limited information when you use our website or contact us. They handle it under their own privacy policies:

• WhatsApp, email and phone providers, which carry the messages and calls you send us.
• Google Fonts, which supplies the typefaces on our pages and receives your device's IP address when they load.
• Open-Meteo, a weather service our catering page uses to show the Dubai forecast. It receives your device's IP address but no personal details.
• Our website host, which keeps standard technical logs to run the site securely.

09Cookies and similar technologies

Our website currently uses only small preference settings stored in your own browser, such as your language choice. These are needed for the site to work as you expect and are not used to track you.

If we introduce analytics or other non-essential cookies in the future, we will update this policy and, where required by law, ask for your consent first. You can also manage or clear stored data through your browser settings, although this may affect how some features work.

10WhatsApp, email and digital communications

We communicate with customers, partners and suppliers through WhatsApp Business, email, telephone and other professional channels. Information exchanged through these platforms may also be processed by the platform providers under their own terms and privacy policies.

We use this information to respond to enquiries, arrange meetings, prepare proposals, coordinate services and maintain business relationships. Please avoid sending sensitive personal information we have not asked for through ordinary messaging channels.

11Marketing communications

We may send information about our services and business developments where permitted by law. Where marketing consent is required, we will only send marketing after you have given it.

You can ask us to stop marketing messages at any time by contacting us or using an unsubscribe option. We may still send necessary administrative, contractual or service-related messages where legally permitted.

12Data security

We take reasonable technical, organisational and administrative measures to protect personal information against unauthorised access, disclosure, alteration, loss and misuse. These may include:

• Restricting access to the people who need it to deliver our services
• Authentication and account-access controls
• Secure website connections
• Secure handling of commercial and contractual records
• Periodic review of our security practices

No website, electronic communication or storage system can be guaranteed to be completely secure, so we cannot guarantee absolute protection against every possible incident.

13Data retention

We keep personal information only for as long as reasonably necessary for the purpose it was collected for, or to meet legal, accounting, regulatory, contractual or dispute-resolution requirements.

For example, commercial agreements and financial records may need to be kept for legally prescribed periods, while general enquiries may be deleted or anonymised once no longer needed. When information is no longer necessary, we take reasonable steps to securely delete or anonymise it.

14International data transfers

Some technology providers, communication platforms and hosting services we use may process or store information outside the United Arab Emirates. Where personal information is transferred internationally, we take the steps required by applicable law to make sure the transfer is permitted and appropriately safeguarded.

15Your data protection rights

Subject to applicable UAE law and any relevant exceptions, you may have the right to:

• Request information about how your personal data is processed
• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your information in qualifying circumstances
• Restrict or stop certain processing
• Object to certain processing, including direct marketing
• Request transfer of your information where applicable
• Withdraw consent where processing is based on consent
• Challenge decisions made solely through automated processing, where applicable

To exercise a right, email info@bstarfuzion.com. We may ask you to verify your identity before acting on a request, and we will respond in line with applicable legal requirements.

16Age-restricted services

Our services include tobacco-related products and are for adults aged 18 and over. They are not directed at children or anyone below the applicable legal age, and we do not knowingly collect personal information from them.

At events, our hosts may ask to see photo ID to confirm a guest is 18 or over. We use this only to confirm age. If we learn that personal information has been collected from a child, we will take appropriate action in line with applicable law.

17Automated decision-making

We do not make decisions with legal or similarly significant effects on individuals solely through automated processing. If this changes, we will update this policy accordingly.

18Data breaches and security incidents

If a personal-data security incident is suspected or confirmed, we will assess its nature and potential impact, take reasonable steps to contain it and investigate its cause, and notify the relevant authorities and affected individuals where required by law.

19Business transfers

If B Star Fuzion undergoes a merger, acquisition, restructuring or transfer of business assets, relevant personal information may be transferred where legally permitted and reasonably necessary. Any such transfer will remain subject to applicable confidentiality, contractual and data-protection obligations.

20Compliance with UAE law

We are committed to complying with the laws of the United Arab Emirates on privacy, confidentiality, electronic communications and personal-data protection. Where this policy conflicts with mandatory applicable law, the law prevails. Nothing in this policy excludes or restricts rights that cannot lawfully be waived.

21Updates to this policy

We may update this policy to reflect changes in our business, website, technology providers, legal requirements or data-protection practices. The latest version will always be published on this page with its effective date. Where legally required, we will give additional notice or ask for renewed consent for material changes.

22Contact

For privacy enquiries, requests to exercise your rights or concerns about how your personal information is handled, please contact:

B Star Fuzion L.L.C S.O.C
Dubai, United Arab Emirates
Email: info@bstarfuzion.com
Phone: +971 58 800 2478
Website: bstarfuzion.com

We will review privacy enquiries and respond in line with applicable legal requirements.

Privacy. Confidentiality. Professionalism.